We are hiring
Operations & Client Manager at Pursuing the Past
WHO WE ARE
At Pursuing the Past, we believe a period home is more than a place to live. It carries a story shaped by the people who built it, lived in it and cared for it over time. We create expertly researched and beautifully presented house histories for period homeowners who value authenticity, craftsmanship and a strong sense of place.
Our work turns historical detail into engaging, meaningful narratives that deepen a homeowner’s connection to their house. The result is something far richer than a record of facts: it is a lasting piece of storytelling that helps clients understand their home, share its history and feel part of its continuing story.
THE ROLE
We are looking for an Operations & Client Manager to take ownership of the operational running of the business and the day-to-day management of client projects.
This is a central role within a small team. You will be responsible for making sure projects move forward smoothly, deadlines are met, clients are well looked after and the team has the structure and support needed to deliver excellent work. You will oversee multiple house history projects at once, balancing timelines, workloads, communication and problem-solving across the business.
You will be the person who holds everything together operationally: keeping projects on track, managing client communication, spotting risks early, improving systems and helping us scale well as demand grows. This role suits someone who is highly organised, calm under pressure, proactive and confident taking ownership.
RESPONSIBILITIES
OPERATIONS & PROJECT OWNERSHIP
• Own the end-to-end operational management of house history projects, from setup through to final delivery
• Set up new projects in Asana, including paid Package Checks and full research packages
• Build and manage project timelines, assign tasks and keep delivery schedules realistic and up to date
• Monitor progress across all live projects, balancing team workloads and delivery priorities
• Identify risks, delays or bottlenecks early and take action to keep projects moving
• Manage bespoke project changes, including scoping additional work and communicating changes clearly to clients
• Support efficient project close-out, including edits, amendments and final delivery coordination
• Provide clear weekly updates on project status, team capacity, risks and proposed solutions
CLIENT MANAGEMENT
• Own the client experience throughout the delivery process, ensuring communication is clear, timely and professional
• Act as the main operational point of contact for client queries, updates and project-related issues
• Manage client expectations around timelines, changes and delivery dates with confidence and care
• Coordinate client edits and amendments at the final stages of projects
• Work closely with the Sales and Delivery teams to ensure project requirements are understood and communicated clearly
TEAM & BUSINESS SUPPORT
• Manage capacity planning across the Delivery team and help ensure work is allocated effectively
• Monitor team output and feedback constructively, highlighting what is working well and where improvements are needed
• Help identify when additional freelance support is needed, and support recruitment and onboarding
• Proactively improve systems, processes and ways of working to increase efficiency, quality and consistency
• Help keep the team aligned, motivated and working well together
• Support the running of the referral partnership programme, including partner communication, tracking referrals, coordinating deliverables and keeping everything organised
• Track upcoming monthly revenue from payment plans, so we have a clear view of what’s coming in
WHAT WE’RE LOOKING FOR
• 5+ years’ experience in operations, project management and client delivery
• Strong organisational skills and excellent attention to detail
• Confidence managing multiple moving parts, deadlines and stakeholders at once
• Clear, professional communication skills, both with clients and internally
• A proactive, solutions-focused approach and the ability to make sound decisions independently
• Confidence using multiple software platforms and learning new systems quickly
• The ability to spot issues early and take ownership of resolving them
• An interest in/knowledge of the historical research process (or a willingness to learn!)
THE RIGHT FIT
• Warm, direct and highly dependable
• Comfortable taking ownership and being accountable for outcomes
• Open to giving and receiving feedback
• Someone who enjoys creating structure, improving processes and keeping things moving
• Calm under pressure and practical when priorities shift
• Happy working in a small, friendly team where initiative matters and no task is beneath you
• Commercially aware, with a natural instinct to think ahead about capacity, resourcing and growth
• The person who makes sure both operations and clients are looked after to a high standard
TECH STACK
You will work across tools including Asana, Teams, Stripe, Google Drive, Squarespace or Shopify, HubSpot CRM and Referral Rock.
PACKAGE
• 28 hours per week, worked Monday to Friday, with the exact working pattern agreed in advance, with some flexibility where needed
• We expect the role to move to full-time hours within 6 months
• £35,000-£40,000 per annum, pro rata
• 33 days’ annual leave, inclusive of UK public holidays
• Option to roll over up to 5 days’ holiday
• Employer pension contribution
START DATE
Monday 4 May 2026
NEXT STEPS
If you think that your skills, experience, and personality make you well suited to this role we’d love to hear from you. Please submit a CV and covering letter in PDF format to rebecca@pursuingthepast.co.uk with the subject ‘Operations & Client Manager’.